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Welcome to the Front Desk.
The Front Desk at Executive Inn & Suites
L

ocated just five minutes from downtown Oakland’s historic Business District, Convention Center, Chinatown and famed Jack London Square restaurant and entertainment venues, the Executive Inn & Suites Oakland is your ideal lodging choice in the Bay Area.

Contacting us is easy and we are available 24-hours a day, every single day. We look forward to hearing from you.

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Frequently Asked Questions

Are you safe in terms of COVID-19?

We understand how important your safety is when traveling. We have been certified Clean+Safe by the California Hotel & Lodging Association and continue to follow all protocols for your safety and ours.

Can I wait for my ride or check-in time in the lobby?

Absolutely! Our lobby is spacious with books, a TV and plenty of places for you to relax. We even have a station where you can charge your phone and other devices. Feel free to also relax on the patio and enjoy the beautiful water view.

Executive Inn & Suites Embarcadero Cove Lobby
Executive Inn & Suites Embarcadero Cove Lobby
Executive Inn & Suites Embarcadero Cove Back Patio
Executive Inn & Suites Embarcadero Cove Back Patio

What time is check-in time?

Our check-in time is 3pm. Of course, if your room is ready, we’d be happy to check you in early – but no guarantees. Give us a call at (510) 536-6633 to see if we can squeeze you in early.

What time is check-out time?

Our check-out time is at 11am. If you need a little extra time, check with the front desk about how long you can have before we need to charge you for a late check-out.

Do you allow pets?

As much as we love our furry friends, we ask that you either leave them at home with a pet sitter or accommodate them at Oakland Wag Hotel. Any undeclared pets may result in a fine of $250. Registered and training service animals are, of course, allowed. We highly encourage service animal owners to be on the 1st floor of our hotel, as it's more convenient for the animal's relief. NOTE: The service animal must not be unattended in our rooms. The service animal must go where ever the owner goes.

Do you have Park-N-Fly?

In terms of a great rate to stay and park your car here while you fly out? Yes - we do offer up to 10-days of parking in the Park-N-Fly rate. However, we no longer offer transportation to/from Oakland International Airport. You will need to find means of transportation - such as a taxi, UBER/LYFT, BART, etc.

To book our Park-N-Fly rate, please call us at (510) 536-6633 and mention you'd like to book it.

What is your child policy?

Children 17 and under stay free with one paying adult/guardian. Primary guest in room must be 18 years of age or older?

Do you accept prepaid cards?

We accept major credit cards only: Visa, Mastercard, American Express, Discover & Diner Club. All credit card provided at check-in time are required to be EMV enabled (chipped). Any credit card that is not equipped with a chip will not be accepted. We also do not accept any prepaid debit or credit cards (For example: American Express Serve, Green Dot, NetSpend, etc.). NOTE: As debit cards (with a credit card logo) may be accepted, we suggest using a major credit card instead. Settlements/release of deposit funds process much quicker on credit cards than debit cards, and credit cards sometimes offer better travel protection.

Do you take deposits at check-in time?

Each reservation requires a $100 incidental hold (or deposit) that is to be placed on the credit card on file for the duration of the reservation. At the time of check out, if no incidentals were posted to the room, then the $100 hold is returned to the credit card on file. NOTE: It may take 3 to 5 business days for the funds to reflect on your statement for credit cards or 5 to 10 business days for debit cards. This varies with different banks and the time period is really up to the bank.

What is your cancellation policy?

Standard cancellations must be made by 3 p.m. PST, 24-hours prior to arrival in order to avoid a one night cancellation fee, plus tax. Some groups and corporate accounts may vary – so please check with group organizer for negotiated cancellation policies. Further, some rates are based upon prepayment/no cancellation so please check the policy before booking.

What is your no show policy?

Guest that no-show for their reservations prevent the hotel from selling the room. Therefore, reservations that no-show will be charged for one-nights room and tax to the credit card provided at time of booking.

Can I cancel a prepaid booking?

Prepaid bookings are non-cancellable and non-refundable. Credit card provided at time of booking will be charged anytime after the booking is made. If the credit card declines, the reservation will be forfeited.

Can I make a special request?

Any special requests, including room type changes, cannot be guaranteed and will be honored based on availability at check-in.

However, it doesn't hurt to ask! Once you arrive, let us know how we can make your stay with us extra special.

How old can I be to make a reservation and check-in?

Reservations and primary guests staying must be an adult of 18 years of age or older.

What’s in your continental breakfast?

Ours is deluxe level and complimentary. You get the usual continental items such as muffins, granola bars, juices and coffee. But we also provide hard boiled eggs, yogurts, cottage cheese, hot breakfast sandwiches, coffee, tea and juices.

Some of our breakfast items

Is breakfast free?

Yes, our continental breakfast is complimentary while you stay with us. Enjoy!

Do you have a restaurant?

We like to call it The Lounge. Perfect place to gather with friends for cocktails and soft drinks. We also serve a popular Steak or Salmon dinner, grilled to order and served with mashed potatoes and a side salad. Our prep kitchen isn’t big enough to make anything else – so we perfected this dish.

Learn more about your dining options here.

What are the hours of your bar & lounge?

The Lounge is open from 5pm to 9pm for dinner and 10pm for cocktails. We are currently closed on Sunday's.

Where can I get coffee?

Besides in your room, we have coffee available all day in The Lounge – or you can feel free to walk down to Starbucks, just a few blocks away.

Coffee station at Executive Inn & Suites
Coffee station at Executive Inn & Suites

Are you safe in terms of COVID-19?

We understand how important your safety is when traveling. We have been certified Clean+Safe by the California Hotel & Lodging Association and continue to follow all protocols for your safety and ours.

Do you allow pets?

As much as we love our furry friends, we ask that you either leave them at home with a pet sitter or accommodate them at Oakland Wag Hotel. Any undeclared pets may result in a fine of $250. Registered and training service animals are, of course, allowed. We highly encourage service animal owners to be on the 1st floor of our hotel, as it's more convenient for the animal's relief. NOTE: The service animal must not be unattended in our rooms. The service animal must go where ever the owner goes.

Do you allow smoking?

We are a 100% Non-Smoking hotel, and violation of this simple policy may result in hefty fines, starting at $250. Smoking on the balcony or patio is not allowed, as it's still considered part of the hotel. California law states 20-feet from any exit or window. Please don't break the law.

We also don't allow vaping, incenses, candles or anything with an open flame.

Do you allow parties in your rooms?

We do not allow any parties. Our mission statement is: "Provide an enjoyable experience for all of  our guests.” It is impossible for our guests to enjoy their time with us if another guest and their friends are partying and making noise next door or down the hall. If a party is suspected, we will ask all 'non-registered' guest to vacate the room, and the 'registered' guest may be fined $250. Let's be kind to our fellow guests, and don't party. Besides, Oakland has a lot of great places to party at!

What's the tax rate for staying at the hotel?

Your room rate does not include taxes - as taxes are generally added after the fact. The tax rate for guest rooms is: 14% of room rate | Oakland TBID Tax: $1.50 per night, per room | California Tourism Tax: 0.195% of room rate. NOTE: These taxes and fees are subject to change without notice. Every guest is responsible to pay taxes on their reservation unless they qualify for tax-exempt and bring with them the proper exempt form.

Do you accept prepaid cards?

We accept major credit cards only: Visa, Mastercard, American Express, Discover & Diner Club. All credit card provided at check-in time are required to be EMV enabled (chipped). Any credit card that is not equipped with a chip will not be accepted. We also do not accept any prepaid debit or credit cards (For example: American Express Serve, Green Dot, NetSpend, etc.). NOTE: As debit cards (with a credit card logo) may be accepted, we suggest using a major credit card instead. Settlements/release of deposit funds process much quicker on credit cards than debit cards, and credit cards sometimes offer better travel protection.

Do you take deposits at check-in time?

Each reservation requires a $100 incidental hold (or deposit) that is to be placed on the credit card on file for the duration of the reservation. At the time of check out, if no incidentals were posted to the room, then the $100 hold is returned to the credit card on file. NOTE: It may take 3 to 5 business days for the funds to reflect on your statement for credit cards or 5 to 10 business days for debit cards. This varies with different banks and the time period is really up to the bank.

What is your cancellation policy?

Standard cancellations must be made by 3 p.m. PST, 24-hours prior to arrival in order to avoid a one night cancellation fee, plus tax. Some groups and corporate accounts may vary – so please check with group organizer for negotiated cancellation policies. Further, some rates are based upon prepayment/no cancellation so please check the policy before booking.

What is your no show policy?

Guest that no-show for their reservations prevent the hotel from selling the room. Therefore, reservations that no-show will be charged for one-nights room and tax to the credit card provided at time of booking.

Can I send a package to the hotel?

Yes! Package handling is usually free while there is an existing reservation or meeting. If you're already checked in, we will reach out to you to let you know you've received something. If you have many packages, large heavy boxes and/or need to have them held at the hotel for a long period of time, please consult with the hotel about possible storage and handling fees.

Do you offer luggage storage?

Luggage storage is available through the Front Desk at no additional charge for current registered guests of the hotel.

Can I cancel a prepaid booking?

Prepaid bookings are non-cancellable and non-refundable. Credit card provided at time of booking will be charged anytime after the booking is made. If the credit card declines, the reservation will be forfeited.

How old can I be to make a reservation and check-in?

Reservations and primary guests staying must be an adult of 18 years of age or older.

Do you have a business center?

Yes – you can use our complimentary business center during your stay, 24-hour a day. Our business center is perfect for printing out your boarding passes, sending a quick email and more.

Business Center at Executive Inn & Suites Embarcadero Cove
Business Center at Executive Inn & Suites Embarcadero Cove

Can I wait for my ride or check-in time in the lobby?

Absolutely! Our lobby is spacious with books, a TV and plenty of places for you to relax. We even have a station where you can charge your phone and other devices. Feel free to also relax on the patio and enjoy the beautiful water view.

Executive Inn & Suites Embarcadero Cove Lobby
Executive Inn & Suites Embarcadero Cove Lobby
Executive Inn & Suites Embarcadero Cove Back Patio
Executive Inn & Suites Embarcadero Cove Back Patio

Is the neighborhood safe?

There is a committee who has worked to keep our area safe from harm and crime but it seems crime is an opportunity and not a neighborhood. So it’s always best advised EVERYWHERE YOU TRAVEL to take belongings or anything of interest in your car into the hotel.

Is WiFi free?

Yes, our WiFi is complimentary and it’s super fast! The nerds say it is 507MB download & upload.

What are the hours of your bar & lounge?

The Lounge is open from 5pm to 9pm for dinner and 10pm for cocktails. We are currently closed on Sunday's.

What time is check-in time?

Our check-in time is 3pm. Of course, if your room is ready, we’d be happy to check you in early – but no guarantees. Give us a call at (510) 536-6633 to see if we can squeeze you in early.

What time is check-out time?

Our check-out time is at 11am. If you need a little extra time, check with the front desk about how long you can have before we need to charge you for a late check-out.

Do you allow pets?

As much as we love our furry friends, we ask that you either leave them at home with a pet sitter or accommodate them at Oakland Wag Hotel. Any undeclared pets may result in a fine of $250. Registered and training service animals are, of course, allowed. We highly encourage service animal owners to be on the 1st floor of our hotel, as it's more convenient for the animal's relief. NOTE: The service animal must not be unattended in our rooms. The service animal must go where ever the owner goes.

Do you a pool?

Yes we do! The pool is heated all year-round. We also have a hot tub to help you relax those achey muscles.

Pool & hot tub at Executive Inn & Suites Embarcadero Cove
Pool & hot tub at Executive Inn & Suites Embarcadero Cove

What are the pool hours?

Our pool and hot tub hours are 7am to 10pm. Only registered guests are allowed in the pool and there are times we need to limit number of people.

Do you have a gym?

We have an exercise room with cardio equipment, weights and a TV to watch so you don’t realize you’re exercising.

Fitness Center at Executive Inn & Suites Embarcadero Cove
Fitness Center at Executive Inn & Suites Embarcadero Cove

What are your gym hours?

Our gym is open 24 hours a day. You do need your key to access the room, and TV should not be on after 10pm to respect those resting in nearby rooms.

Fitness center at Executive Inn & Suites Embarcadero Cove
Fitness center at Executive Inn & Suites Embarcadero Cove

Do you have a sundries shop?

Yes! It’s open 24 hours a day and for a hotel the price is super reasonable. Treat yourself or your friends to candy, chips, ice cream, frozen dinners, gym, medicine, beverages and more.

Sundries shop at Executive Inn & Suites Embarcadero Cove

Do you have meeting spaces?

Yes – four great rooms all with natural lighting and three of the four rooms have beautiful water views – perfect for meeting for 8 to 110 people.

Learn more about our meeting spaces here.

Bayside meeting space at Executive inn & Suites Embarcadero Cove

Where can I get coffee?

Besides in your room, we have coffee available all day in The Lounge – or you can feel free to walk down to Starbucks, just a few blocks away.

Coffee station at Executive Inn & Suites
Coffee station at Executive Inn & Suites

Can we swim in the Estuary?

No - we do not suggest swimming in the water behind our hotel. However, you can rent kayaks at Brooklyn Basin to experience being on the water.

Do note: you could end up on TikTok if you aren’t an expert on the water as we have seen many times the Coast Guard come save people who get trapped on the water.

Adirondack chairs perfectly situated in the backyard near the waterfront at Executive Inn & Suites Embarcadero Cove
Adirondack chairs perfectly situated in the backyard near the waterfront at Executive Inn & Suites Embarcadero Cove

Can we feed the geese?

We do not suggest feeding any wildlife. They find enough food on their own - like our flowers! But if you feed them, they may get overly aggressive and no longer seem cute.

Where’s the closest shopping mall?

Oakland isn’t really known for malls. If you need the mall experience, there’s one in the neighboring cities of San Leandro and Alameda. Oakland does have some unique Oakland only stores that can be found at Jack London Square, the downtown Hive, Temescal Alley and downtown Oakland.

Read more about places you can shop nearby here

How far are you from Oakland International Airport?

We are located about 7 miles away – we’re closer to OAK than San Francisco is to SFO.

Do you have a shuttle service?

Due to the COVID-19 pandemic, we retired our complimentary shuttle service. At this time, we do not have plans to bring it back. There are many alternatives to getting around Oakland, such as taxis, UBER/LYFT, BART, Oakland's free shuttle and more.

Do you have Park-N-Fly?

In terms of a great rate to stay and park your car here while you fly out? Yes - we do offer up to 10-days of parking in the Park-N-Fly rate. However, we no longer offer transportation to/from Oakland International Airport. You will need to find means of transportation - such as a taxi, UBER/LYFT, BART, etc.

To book our Park-N-Fly rate, please call us at (510) 536-6633 and mention you'd like to book it.

What is your child policy?

Children 17 and under stay free with one paying adult/guardian. Primary guest in room must be 18 years of age or older?

Can I send a package to the hotel?

Yes! Package handling is usually free while there is an existing reservation or meeting. If you're already checked in, we will reach out to you to let you know you've received something. If you have many packages, large heavy boxes and/or need to have them held at the hotel for a long period of time, please consult with the hotel about possible storage and handling fees.

Do you offer luggage storage?

Luggage storage is available through the Front Desk at no additional charge for current registered guests of the hotel.

Can I cancel a prepaid booking?

Prepaid bookings are non-cancellable and non-refundable. Credit card provided at time of booking will be charged anytime after the booking is made. If the credit card declines, the reservation will be forfeited.

Can I make a special request?

Any special requests, including room type changes, cannot be guaranteed and will be honored based on availability at check-in.

However, it doesn't hurt to ask! Once you arrive, let us know how we can make your stay with us extra special.

I left something at the hotel - do you offer lost and found services?

We will make every attempt to return lost property. Please call the hotel directly to report a lost item at 510-536-6633.

Is there free parking?

No, but our $15 a day is the best deal in Oakland. There is street parking that is free – perfect for tour, school and band buses.

How far are you from Oakland International Airport?

We are located about 7 miles away – we’re closer to OAK than San Francisco is to SFO.

Do you have a shuttle service?

Due to the COVID-19 pandemic, we retired our complimentary shuttle service. At this time, we do not have plans to bring it back. There are many alternatives to getting around Oakland, such as taxis, UBER/LYFT, BART, Oakland's free shuttle and more.

Do you have Park-N-Fly?

In terms of a great rate to stay and park your car here while you fly out? Yes - we do offer up to 10-days of parking in the Park-N-Fly rate. However, we no longer offer transportation to/from Oakland International Airport. You will need to find means of transportation - such as a taxi, UBER/LYFT, BART, etc.

To book our Park-N-Fly rate, please call us at (510) 536-6633 and mention you'd like to book it.

Do you have a business center?

Yes – you can use our complimentary business center during your stay, 24-hour a day. Our business center is perfect for printing out your boarding passes, sending a quick email and more.

Business Center at Executive Inn & Suites Embarcadero Cove
Business Center at Executive Inn & Suites Embarcadero Cove

What’s in your continental breakfast?

Ours is deluxe level and complimentary. You get the usual continental items such as muffins, granola bars, juices and coffee. But we also provide hard boiled eggs, yogurts, cottage cheese, hot breakfast sandwiches, coffee, tea and juices.

Some of our breakfast items

Is WiFi free?

Yes, our WiFi is complimentary and it’s super fast! The nerds say it is 507MB download & upload.

Do you have a restaurant?

We like to call it The Lounge. Perfect place to gather with friends for cocktails and soft drinks. We also serve a popular Steak or Salmon dinner, grilled to order and served with mashed potatoes and a side salad. Our prep kitchen isn’t big enough to make anything else – so we perfected this dish.

Learn more about your dining options here.

What are the hours of your bar & lounge?

The Lounge is open from 5pm to 9pm for dinner and 10pm for cocktails. We are currently closed on Sunday's.

Do you a pool?

Yes we do! The pool is heated all year-round. We also have a hot tub to help you relax those achey muscles.

Pool & hot tub at Executive Inn & Suites Embarcadero Cove
Pool & hot tub at Executive Inn & Suites Embarcadero Cove

What are the pool hours?

Our pool and hot tub hours are 7am to 10pm. Only registered guests are allowed in the pool and there are times we need to limit number of people.

Do you have a gym?

We have an exercise room with cardio equipment, weights and a TV to watch so you don’t realize you’re exercising.

Fitness Center at Executive Inn & Suites Embarcadero Cove
Fitness Center at Executive Inn & Suites Embarcadero Cove

What are your gym hours?

Our gym is open 24 hours a day. You do need your key to access the room, and TV should not be on after 10pm to respect those resting in nearby rooms.

Fitness center at Executive Inn & Suites Embarcadero Cove
Fitness center at Executive Inn & Suites Embarcadero Cove

Do you have a sundries shop?

Yes! It’s open 24 hours a day and for a hotel the price is super reasonable. Treat yourself or your friends to candy, chips, ice cream, frozen dinners, gym, medicine, beverages and more.

Sundries shop at Executive Inn & Suites Embarcadero Cove

Where can I get coffee?

Besides in your room, we have coffee available all day in The Lounge – or you can feel free to walk down to Starbucks, just a few blocks away.

Coffee station at Executive Inn & Suites
Coffee station at Executive Inn & Suites

Can I send a package to the hotel?

Yes! Package handling is usually free while there is an existing reservation or meeting. If you're already checked in, we will reach out to you to let you know you've received something. If you have many packages, large heavy boxes and/or need to have them held at the hotel for a long period of time, please consult with the hotel about possible storage and handling fees.

Do you offer luggage storage?

Luggage storage is available through the Front Desk at no additional charge for current registered guests of the hotel.